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Reservation Policies


To book and confirm any group tour or individual should contact us via our booking form, or email ([email protected]), share with us your travel preferences you may have a tentative sketch, holiday or you may need our recommendations.

We need the following information:

  • Name chosen tour:
  • Start date of tour :
  • Name and surname:
  • Passport number
  • Birthdate:
  • Nationality:
  • Allergies or restrictions:

Your reservation is confirmed and a contract exists when Inkas Destination issued a written confirmation after receiving the deposit amount in advance. Please carefully review your virtual and receipt confirmation. Any incorrect or incomplete information please contact us, make sure that the names are exactly as described in the relevant passport etc.


To secure a booking with Inka Destination, Customer must deposit 50% of total price of chosen tour at the time of booking, this deposit is not refundable. The balance must be paid 7 days before the start of the tour.

Payments can be made:

  • Credit card – Visa / MasterCard / American Express via Paypal
  • Paypal account
  • Bank Transfer Western Union or MoneyGram

– Transfer taxes are paid by the passenger.


Reservations must be made with due notice; for example, the Inca Trail 4 days / 3 nights is in high demand during the year and recommend that you make your reservation as soon have our confirmation of the availability of spaces for different tour arriving at Machu Picchu, recommend booking minimum (45) days before your visit.


According to our experience a minimum percentage of bookings are canceled by the client before starting your tour due to unforeseen circumstances. You can cancel your reservation by notifying us. Cancellation fees, if any, shall be determined by reference to the date we receive notice of cancellation and expressed as a percentage of the total price paid for the Tour, product or service canceled.

In case of cancellation within 45 days we discount 50% booking fee as income to Machu Picchu, train ticket and the remainder of this will be returned, minus transfer costs, 30 days or before departure rate cancellation is 100% of the prepayment in advance.

In the case of the Inca Trail 2 days or four days these tours are not refundable.


Leading by different walks payments include Inca Trail 4 days / 3 nights; Inca Trail 2 days / 1 night; Salkantay 5 days / 4 nights, are not returnable, this is because the services are booked and paid for at the time the reservation is made, include the entrance tickets to the Inca Trail, porters, cooks, and tickets for the train.

NO SHOW: Not applicable refund of any amount paid and we are not responsible for the failure to submit customer because of delay or cancellation of your flight. The company is not liable for damage or loss of luggage, accidents, unforeseen expenses, unavoidable delays, services provided by third parties or direct causes beyond our control. In the unfortunate event of the failure by unforeseen reasons, the company will provide a certificate to the client for processed with your insurance company.

IMPORTANT NOTE: In the event that the customer leaves the tour for any reason whatsoever extra expenses they are the responsibility of the customer and the company is not liable for any refund.